Casinok Privacy Policy: how account data is collected and controlled
One account can generate several kinds of records, but they are not collected for one undifferentiated purpose. Registration details establish identity; payment records reconcile money; game and bet histories settle activity; device signals protect access; support messages document a request. This policy explains each category separately, then sets out retention, sharing, security and individual rights.
1. Information connected to an account
1.1 Registration and identity records
Registration data can include name, date of birth, residential address, country, email address, telephone number, username, account currency and communication preferences. Verification records can include government identification, proof of address, payment ownership evidence, a selfie or liveness result and the outcome of sanctions, age or fraud checks.
1.2 Financial and transaction information
The cashier generates records of deposits, withdrawals, refunds, declined attempts, payment method, currency, amount, time, transaction reference and account balance movement. Card details are generally processed through payment providers; wallet addresses, transaction hashes and network selections can form part of a crypto payment record.
1.3 Play, device and communication data
Casino records can include game title, provider, round ID, stake, result, session length and bonus contribution. Sports records can include selections, odds, stake, settlement, cashout and void events. Device data can include IP address, browser, operating system, identifiers, language, time zone, security events and cookie choices. Support interactions, attachments and complaint history are retained as service records.
2. Why information is processed
| Purpose | Typical data | Operational reason |
|---|---|---|
| Create and administer an account | Registration and contact data | Provide login, balances and account functions |
| Verify identity and age | ID, address and screening results | Prevent underage use, fraud and impersonation |
| Process payments | Transaction and ownership records | Execute deposits, withdrawals and reconciliations |
| Operate games and betting | Round, wager and settlement data | Record outcomes and resolve disputes |
| Apply promotions | Offer, deposit and wagering records | Measure eligibility and bonus progress |
| Protect the service | Device, IP and risk signals | Detect abuse, multiple accounts and compromised access |
| Meet legal duties | Account, KYC and financial records | Compliance, reporting and dispute management |
| Communicate | Email, phone and preferences | Essential notices, support and permitted marketing |
Processing may be based on performance of the account contract, legal obligations, legitimate interests in security and service operation, consent where required, or the establishment and defence of legal claims.
3. Cookies and similar technologies
Essential cookies maintain sign-in state, cashier continuity, language, security and session integrity. Preference cookies remember selected settings. Analytics technologies measure page and feature use. Marketing technologies support attribution and campaign controls where consent is required.
Cookie choices can be changed through the consent tool or browser settings. Blocking essential storage can prevent login, cashier or security functions from operating correctly. Removing a cookie does not erase account, transaction or legal records held separately.
4. Recipients and international processing
Information may be shared with payment processors, identity-verification services, game and sportsbook suppliers, hosting and security providers, customer-support systems, professional advisers, auditors, regulators, law-enforcement bodies and corporate service providers. Each recipient receives data for a defined purpose and should process it under contractual or legal controls.
Where processing crosses borders, appropriate transfer safeguards may include adequacy decisions, contractual clauses or other lawful mechanisms. A transfer does not remove the account holder’s rights or the requirement to protect the data.
5. Retention and deletion
Records are retained for the period required to operate the account, investigate incidents, meet financial and anti-money-laundering duties, handle disputes and enforce terms. Different categories can have different schedules. Closing an account does not require immediate deletion of records that must be preserved by law or for legal claims. Data no longer required should be deleted, anonymised or isolated from ordinary use.
6. Security controls
Technical and organisational measures can include encryption in transit, access controls, logging, segregation of duties, monitoring, backups and incident procedures. Account holders remain responsible for protecting passwords, email access and authentication devices. Casinok support will not request a password, wallet seed phrase or private key.
7. Privacy rights
Subject to applicable law, a person may request access, correction, deletion, restriction, objection, portability or withdrawal of consent. A request should identify the account, state the right being exercised and provide enough information to locate the relevant records. Identity confirmation may be required before disclosure or alteration.
Rights are not absolute. A request can be limited where records must be retained for compliance, security, fraud prevention, legal claims or the rights of another person. The response will explain the outcome and any available complaint route.
8. Marketing choices
Promotional email, SMS and push preferences can be changed through the account or the unsubscribe control in a message. Essential communications about security, verification, payments, policy changes and account status may still be sent. Self-exclusion and marketing suppression instructions receive separate operational treatment.
9. Children and age controls
Casinok services are intended only for persons who meet the legal gambling age for their location. Age checks can occur at registration, payment or withdrawal. A parent or guardian concerned about device use should use operating-system controls, payment restrictions and recognised blocking software.
10. Questions, complaints and policy changes
Privacy requests should be sent through the dedicated account or privacy channel displayed on the site. Include the registered email and the nature of the request, but do not send unnecessary identity documents through an unverified channel. Material policy changes will be reflected in the updated date and, where appropriate, communicated through the account or registered contact details.
